Shipping Policy

United States

  • All orders are shipped using FedEx, DHL, USPS, OnTrac, and Pitney Bowes.
  • Lower 48 and Domestic US Armed Forces – Free ground shipping for orders over $100.00 USD.
  • HI & AK – Free shipping does not apply.
  • Multiple shipping tiers available at checkout, including Expedited service.
  • Shipments to Puerto Rico, Guam, and other US Territories are currently unavailable.
  • All US orders ship from Gilroy, California, USA.

Canada

  • All orders are shipped using UPS.
  • Free ground shipping for orders over $100.00 USD.
  • Expedited shipping available at checkout.
  • GST/HST is included in the price displayed at checkout.
  • All Canadian orders ship from Stratford, Ontario, Canada.
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United Kingdom

  • All orders are shipped using DPD.
  • Free ground shipping for orders over $100.00 USD.
  • Expedited shipping is unavailable.
  • Northern Ireland – Free shipping does not apply; shipping charges are based on weight and calculated at checkout.
  • VAT is included in the price displayed at checkout.
  • All UK orders ship from Solihull, West Midlands, UK.

Europe

  • All orders are shipped using DPD & UPS.
  • Free ground shipping for orders over $100.00 USD.
  • Expedited shipping is unavailable.
  • We ship to most EU countries – for specific shipping inquiries, contact support@omniluxled.com.
  • VAT is included in the price displayed at checkout.
  • All EU orders ship from Heinenoord, Netherlands.

Processing & Delivery Times

Please allow 2-3 business days for order processing and 5-10 business days for ground delivery once your order has been shipped.

Free Shipping Conditions

Free shipping applies only to ground shipping rates and excludes HI, AK, Northern Ireland, Offshore UK & New Zealand.

International Orders

Ordering is not available outside of the US, Canada, Australia, New Zealand, the EU, and the UK, including US Territories.

Warranty & Returns

We are committed to providing high-quality products and customer satisfaction. For details, visit our Returns & Warranty page.

Contact Us

Customer Support Hours: 9 AM – 6 PM PST, Monday – Sunday

Company Address:
30 N Gloud St Ste R Sheridan
Wyoming 82801 – États-Unis

Phone:
US/Canada: +1 (515) 3772-271

Email: info@luminaskin.boutique